PAYMENT

I accept payment by Paypal, this includes card payments via pay pal, which are both safe and easy to use. You don't have to be a member of Paypal to use it.

 

SHIPPING

How much is shipping?

Australia - Shipping is charged at a flat rate of $9 per order, to anywhere within Australia. All items will be shipped via Australia Post as Standard Parcel Delivery and come with a tracking number. Items can be sent via Express Post for an added cost, but please ensure you contact me via email, prior to placing your order.

 

Other International - Please contact me via email for a quote. Due to the current COVID-19 situation I have temporarily stopped all postage to international destinations.

How long until I receive my order?

Standard Australian orders are typically processed within 1 to 3 days of receiving your order. Once processed your order will be delivered within the Australia post shipping times.

 

Can I choose to register my parcel to ensure safe arrival?

All parcels shipped will have tracking available. However, if you wish to have your parcel registered, this will be an additional cost of AUD$3.50 for domestic orders. Please ensure you contact me via email, prior to placing your order. I take no responsibility for items lost in the mail for orders who have not opted to use the signature on delivery option.

 

Our Returns Policy

We abide by the practices set by the Office of Fair Trading.

 

The following are our specific policies:

 

There is no refund on any purchase, except when goods are faulty. Refunds will only be issued once the goods have been returned to us.

 

We gladly exchange or offer store credit on any purchase with receipt, with the following exceptions;

No exchange on books, charts, patterns or sale packs.

Items must be unused and in perfect condition and returned within 2 weeks of purchase, and we reserve the right to refuse a product that does not meet these requirements. 

Items must be returned with a Reply Paid satchel and your new items will then be shipped to you once the returned items have been received. 

 

 

 

 

PRIVACY POLICY

At Castle Handmade, we respect your privacy. We only use your personal information to process your orders. We do not send you any unsolicited mail. All information is kept confidential and we do not pass on to any third party.

If you have any queries or would like to get in touch with us please email us at  info@castlehandmade.com.au