We abide by the practices set by the Office of Fair Trading.

The following are our specific policies:

There is no refund on any purchase, except when goods are faulty. Refunds will only be issued once the goods have been returned to us.

We gladly exchange or offer store credit on any purchase with receipt, with the following exceptions; No exchange on books, patterns, magazines, sale packs or clearance items. Items must be unused and in perfect condition and returned within 2 weeks of purchase. We reserve the right to refuse a product that does not meet these requirements. Items must be returned with a Reply Paid satchel and your new items will then be shipped to you once the returned items have been received.